Workplace Violence – What To Do?
Monday, September 28th, 2009
ACTION AGAINST VIOLENCE
September 28, 2009
WORKPLACE VIOLENCE(WPV) – WHAT TO DO?
A couple posts back I promised to talk about what to do if ever you are caught in a volatile workplace scenario where it is apparent either a patient, resident, client, or co-worker is about to perpetrate some serious hurt on you or another worker.
First of all, there are basically four types of WPV:
1) Violence at the hands of patients/clients.
2) Violence Associated with robbery and other crimes.
3) Domestic Violence that spills over into the workplace.
4) Violence among co-workers and managers.
In any of these cases, when you feel there is a threat of violence – and here I am mostly talking Domestic Violence Spillover; Violence at the hands of clients and Violence among workers – do your best to report your feelings and observations to superiors at the site. My research shows that over 85% of WPV could have been prevented if reported. Of course, often events and observations go unreported because the workplace has either a poor reputation for investigating complaints fairly (and for keeping whistle-blowers anonymous), or no capability.
COUNTER-WPV STRATEGIES
There are 4 stages of WPV, each ascending stage more dangerous than the preceding stage. WPV ranges from shouting obscenities to mass murder. Therefore, when I allude to Counter WPV Strategies, I am referring to strategies against Stage 4 Type WPV (Simple Assault; Aggravated Assault; Sexual Assault; Rape; Active Shooter in the Workplace; etc.).
v TRUST YOUR INSTINCTS. You wouldn’t ignore a Smoke Detector or a Fire Alarm, would you? When you get that feeling that something is wrong, there is.
v HAVE A WPV PLAN. If you are lucky, you have a forward-thinking employer, who not only has a (Natural) Disaster Plan, a Fire-Escape Plan, but has a plan for Violence in the WP, too, including:
Ø A WPV Chain Of Command.
Ø An Assigned Laison with police.
Ø All employees must know how and when to contact Security and/or the Pre-Assigned Chain Of Command in an emergency.
Ø A Communication System to alert workers.
Ø A Lockdown and/or Evacuation Plan.
· HAVE YOUR OWN WPV PLAN. Seriously, with violence in the WP growing at exponential rates, you should have a Personal Safety Strategy, including, but not limited to answers to the following crucial questions:
Ø What can I use as an improvised weapon to protect me at my job site?
Ø Do I know where the alarms are? Do I know the Chain of Command and how to contact Security?
Ø What items at my site could a perpetrator use as a weapon against me?
Ø Is my work site (desk, etc.) situated so that I can escape, or am I trapped here?
O CONTROL YOUR SPACE. Use your environment to control your space. Prevent the Bad Guy from entering your PSZ (Personal safety Zone). Use barricades, such as desks, chairs, AV equipment, waste cans, et al, to gain distance from the perpetrator, or to throw at him to delay his or her approach.
v STRENGTH IN NUMBERS. If possible, call on others whom you trust to gather with you against the perpetrator.
AND, IF YOU ARE THINKING, WELL, GOSH, THESE SUGGESTIONS ARE COMMON SENSE. EVERYBODY KNOWS THIS, JUST ALLOW ME TO SAY THAT, IN A CRISIS THE RAREST COMMODITY IS COMMON SENSE! IT IS BEST TO THINK AHEAD. ALWAYS!
STAY SAFE.
HAMMER

